FAQs

Who do I contact regarding my order?

All order inquiries, please contact hello@missvice.com

How soon will I get a response?

Email response time is 1-2 business days.

How do I cancel my order?
There are no order cancellations. Please be sure you want to place your order before ordering. 

How can I exchange an item?

Unfortunately, at this time we do not offer exchanges. You may email us for a store credit and reorder through our website.

How do I get a refund?

Unfortunately, no refunds are given, only a store credit.

Do I have to pay to ship a return?

Yes, you are responsible for return shipping fees. 

 Where do I send my package to?

Returns should be sent to: 8932 SW 40th St, Miami, Fl 33165. Please be advised that if you send back an item after it has been worn or defected, we can not offer a store credit and will ship it back to you at your expense. If you do not want your item back, we will donate it and no store credit will be issued. Please make sure items are in new/unworn condition before sending in for a return. 

What should I include in the package?

Please include the name and order number associated with the order.

Does my store credit expire?

Store credits do not not expire and can be entered in the discount code box at checkout.

How long will it take to receive my order?
Once shipped, most orders take anywhere between 2-3 business days depending on the efficiency of your local postal service. Allow a 1-2 business day processing time for your order. Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation.

My package shows it was delivered, but I did not receive it. What now?

Contact your local post office for further investigation. Once a package is marked as delivered it is out of our hands. We apologize.

Where can I find my tracking number?

Tracking numbers are sent via email. If not send us an email and we will personally take care of it. 

My package was returned, what do I do now?

You will receive an email from us with your store credit and letting you know that your package was returned to us.